call management agent的意思|示意

The middleware is divided into some classes, such as database, remote procedure call (RPC), oriented message, object request agent, transaction processing management (TPM) or special PM.

中间件分数据库、远程过程调用、面向消息、对象请求代理、事务处理管程(TPM)或专用(PM)等类。

Call management capabilities include screen pop of a customer database, statistical and historical reporting with "cradle to grave" data and real-time reporting based on agent information.

呼叫管理能力包括屏幕弹出客户数据库资料，对“从摇篮到坟墓”的数据的统计和历史报告，及基于业务代表信息的实时报告。